User Guide

About the product

About size

For product sizes, please refer to the "Size Details" on the product page.
In addition, some products have the model's height and wearing size displayed in the product image, so please use this as a reference when choosing a size.

Due to the nature of product management, some Angel Size products are labeled 6L=5XL, 5L=4XL, 4L=3XL, and 3L=2XL. Please be sure to check the product description.

About color and design

Product images are posted as close to the actual product as possible.
Please be sure to check the color and design in the images on the product page.
*Colors may appear differently depending on your monitor settings.

About orders

How to order

You can order products by following the steps below.

• [1] On the product page you want, select the color and size and click the "Add to Cart" button.
• [2] Go to the cart page. Adjust the number of items you need and check the product name, size, and estimated price.
• [3] After checking the details, click "Proceed to checkout."
• [4] If you are a first-time customer or if you are not registering as a member, please fill in the necessary information such as your contact information, shipping address, and payment information.
  If you are a member, please enter your email address in the "Login" section to the right of your contact information to obtain a one-time password and log in.
  *You can purchase products without registering as a member.
  *By registering as a member, you will receive points that can be converted into coupons and used for shopping next time. Please register and enjoy shopping at angeLsize.
• [5] Click "Pay Now" or "Complete Order."
  
• [6] If you select "Pay now," you will be redirected to the appropriate payment page. Please proceed to the payment page.

Your order is now complete.
We will send an "Order Confirmation" email to the email address you registered.

If you do not receive a confirmation email after placing an order

Please check your spam folder, or if you have specified a domain in your email reception settings, emails sent from our company may be blocked.
Please check your settings to ensure that you can receive emails from the "@angelsize.jp" domain.

Confirm your order

Members can check their details from "My Page" after logging in.
Alternatively, when your order is accepted, please check the details in the "Order Completed" email sent to your registered email address.

Regarding inclusion, changes to contents, out-of-stock items, and cancellations after placing an order

■ Regarding the inclusion of other orders and changes to the contents

As a general rule, we do not accept any requests to include other orders or change the contents of an order once it has been completed.
Even if the product has not yet been shipped, the system does not allow changes to the contents or inclusion of other items.
Please make sure to check your address and phone number carefully before placing your order to ensure they are correct.

• *For some orders, if we determine that combined shipping is possible, we may ship the items together without notifying you.
• *If there is an error in your registration information, please contact us via the inquiry page and provide the correct information as soon as you become aware of it. Please note that we may not be able to respond.
• *If the registered shipping address or phone number is incorrect and the item is returned to us after shipping, we will not reship it. We will refund the amount minus the additional round-trip shipping costs (actual cost) + COD handling fee (actual cost) + cancellation fee (30% of the list price).

■ Regarding out-of-stock items

The product may be out of stock at the time of your order.
If we are unable to ship an item due to a shortage of stock, we will ship only the remaining items.
As a general rule, we only ship items that are in stock, and we cannot accept "changes to alternative products" or "total cancellations."

• *If an item is out of stock and the amount does not meet the free shipping amount, the order will be shipped with free shipping.
• *After your order is placed, we will check the product's stock with the manufacturer. Even if you are able to purchase the product, it may be out of stock at a later date. Thank you for your understanding.
• *If you purchase only one item and the item is out of stock, your order will be canceled.

■About cancellations

Generally, we cannot accept cancellations due to customer convenience after an order has been placed.
If the product is returned to us due to refusal to accept or prolonged absence, regardless of the reason, we will refund the amount minus the shipping costs (actual cost) for both ways, the handling fee (actual cost) for cash on delivery, and the cancellation fee (30% of the list price).

About points

This benefit is available only to members.
Points equivalent to 5% of the purchase amount will be awarded after your order has been shipped.
You can use it from your next order.

Please note that points may be cancelled if an order is cancelled or returned.

You can check the points you have accumulated on your My Page.
Points earned on angeLsize can be used when shopping on the site, with 1 point = 1 yen.

About sale items

Please be sure to read and understand the following precautions before purchasing.

• Products on this website may be removed from the market without prior notice.
• *We do not accept returns of sale items for any reason other than customer convenience.
• *Sale items, including Taberno Ski products, cannot be exchanged or returned.
• *We are unable to answer inquiries regarding restocking schedules or price changes.
• *During the sale period, we expect a high volume of shipments. Items will be shipped as soon as they are ready to be shipped, but it may take some time for them to arrive.

About payment methods

Payment by credit card

We accept credit cards with the Visa, Mastercard, JCB, and AMEX marks.

[Number of payments]

The only payment method available is "lump sum payment".
The name on the withdrawal will be listed as "AngeLsize."
The date and time of withdrawal will vary depending on the closing date and contract terms of your credit card, so please contact your credit card company directly.

[About security]

To prevent fraudulent use of your card, we ask that you enter a security code.

The information collected by our company from you, such as the information listed in 1 and 2 below, will be provided to the issuer of your credit card for the purpose of the credit card issuer's detection and prevention of fraudulent use.

1. Customer information: address, email address, membership registration date, membership information update date
2. Shipping InformationShipping Address

If your credit card is issued by a foreign country, this information may be transferred to the country in which the credit card is issued. If you are a minor, you must obtain the consent of your parent or guardian.

About Pay Later (Payday)

• No credit card or prior registration required.
• Shop now with just your email address and mobile number.
• No matter how many times you shop in a month, you can pay in one lump sum the following month.
• Payment must be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit.

[How to use]
① Select "Pay Later" as your payment method and enter your email address and mobile phone number.
② Enter the 4-digit authentication code sent via SMS to complete your purchase.
③ You will be notified of the billing amount via email and SMS between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit.

[Regarding fees]
Direct debit: Free Bank transfer: Varies depending on financial institution Convenience store payment: Up to 390 yen (tax included)

• *Your monthly usage amount will be sent via email and SMS between the 1st and 5th of the following month. You can also check your billing information from Paidy on myPaidy (the account you create when you first use Paidy).
• * Please pay at a convenience store by the 27th according to the payment method stated in the billing notice. (You can also make a transfer from a bank ATM.)
• *In addition, if you verify your identity through the Payday app, you can take advantage of convenient features such as paying in 3 or 6 installments** with no installment fees* and budget settings to prevent overspending.

For more information about Paidy, click here

About convenience store payments

Payment must be made in advance, and shipping procedures will begin once payment has been confirmed.

A payment fee of 220 yen (tax included) will be added to the total product amount (including shipping fees). This fee is to be borne by the customer.

If payment is not confirmed by the payment deadline, your order will be cancelled.
Please note that we will not be able to accept payments after the payment deadline has passed.

The following convenience stores can be used for convenience store payments.

• Lawson
• FamilyMart
• Ministop
• Daily Yamazaki
• Seicomart

*Click to check the payment methods at each convenience store.
After payment, please be sure to receive the receipt or invoice issued by the cashier and keep it in a safe place.

Convenience store payments are handled by the KOMOJU payment agency service.
After placing an order at our shop, you will receive an email with instructions on how to pay for Angel Size, so please be sure to check it.

About Shop Pay

This is a safe and fast credit card payment service provided by the online store system "Shopify."
Once you register for Shop Pay, the next time you make a purchase, you can simply enter the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, and your shipping address and credit card information will be automatically entered, making shopping easy.
In addition, you will be able to easily shop not only on our site, but also at other stores that have implemented Shop Pay.
*For initial registration, please go to the Shop Pay login screen (external site). You will need to register your email address, mobile phone number, credit card information, etc. Also, the registration information for Shop Pay is different from the registration information for our store. To make changes or deletions, please go to the Shop Pay website.

《Shop Pay Login》※Click here to register or change your registered information
https://shop.app/pay/authentication/login

《Deleting your Shop Pay account》
https://shop.app/delete-account?locale=ja

About Google Pay

By clicking the Google Pay icon and logging in to your Google account, you can easily make purchases using your registered shipping address and credit card information.
*For details on how to use the service, please visit the official Google Pay website.

《Google Pay official website》
https://pay.google.com/intl/ja_jp/about/

About Apple Pay

By clicking the Apple Pay icon on an Apple Pay-compatible device, you can easily make purchases using registered information such as your address, as well as credit card information registered in the Wallet app.
*For details on how to use, please visit the official Apple Pay website.

《Google Pay official website》
https://www.apple.com/jp/apple-pay/

About PayPay

This is a cashless payment service provided by PayPay Corporation.
You can shop easily and smartly using the PayPay app.
*For details on how to use the service, please visit the official PayPay website.

《PayPay Official Website》
https://paypay.ne.jp/guide/net-service/

Bank transfer

Please transfer the payment to the account below within 5 days of purchasing the product.

• Bank name: Rakuten Bank
• Branch: Samba Branch (203)
• Type: Normal
• Account number: 7044752
• Account name: Five Gate Co., Ltd.

• *Transfer fees are the responsibility of the customer.
• *Transfer confirmation is only done once a day between 10:00 AM and 12:00 PM on weekdays. Please note that even if you transfer on the same day, it may not be confirmed until the next day.
• *Please complete the transfer within 5 days of the purchase date.
• *Items will be shipped after payment has been received. We will arrange and prepare for shipping of the product after confirming the payment.

NP deferred payment (convenience store/bank) *Electronic barcode payment

This is a safe and easy payment method that allows you to pay later at a convenience store or bank after confirming that the product has arrived.
We will contact you by email to the email address or SMS (short message) to the phone number you entered to inform you of the invoice, so please make payment within 14 days from the date of the email or SMS.
If payment is not confirmed by the due date, a fee may be charged.

• ● Limit: 55,000 yen (tax included)
  
• ●The order may be cancelled depending on the results of the credit check.
• ●Due to system limitations, please place all your orders at once. If multiple orders are placed in the same day, your order may be cancelled.

For orders with deferred payment, the deferred payment service of Net Protections Inc. will be applied, and the payment claim will be transferred to the company.

Please agree to the NP Pay Later Terms of Use and the company's privacy policy at the URL below and select the pay later service.
https://np-atobarai.jp/terms/atobarai-buyer.html
The maximum cumulative balance is 55,000 yen (tax included). For details, please see the URL below.
https://np-atobarai.jp/about/barcode.html

If you are a minor, please obtain consent from your legal guardian to use the service.
Depending on the email address you use, the invoice email may end up in your spam folder.
Please check your spam folder to see if the invoice email has arrived.
If you have domain-specific reception, please set it to allow emails from "@netprotections.co.jp".
If payment is not confirmed by the due date, a fee may be charged.

About consumption tax

In addition to the product price, you will be required to pay shipping fees and other fees incurred at the time of payment.

[Consumption tax]

Sales prices on the site include tax.
Consumption tax rate: 10%

Consumption tax calculation order: Consumption tax calculated for each item Consumption tax fractions less than 1 yen: Rounded down

Shipping and delivery methods

postage

Shipping is 900 yen nationwide
Shipping is free for orders over 11,000 yen .

• *For Okinawa Prefecture and Hokkaido, the shipping fee is a flat rate of 1,800 yen.
  The free shipping conditions are the same.
  *We do not deliver to remote islands other than Hokkaido and Okinawa. Please contact us for more information.
  *Some orders may be shipped via Letter Pack Light Plus or Kuroneko Yamato Takkyubin Compact without prior notice. (Shipping discounts are not available.)

Shipping method

Delivery will be made by either the post office, Sagawa Express, or Yamato Transport.

• *You cannot choose the delivery company.
• *We cannot deliver to a branch office.
• *Some orders may be shipped via Letter Pack Light or Letter Pack Plus without prior notice. (Shipping costs will remain at 900 yen.)

Delivery time

Orders placed by 11:00 PM on weekdays for standard items will be processed and shipped the same day. Items will be shipped within 1 to 5 days of order completion.

• * The shipping time is listed on each product page in the "Shipping Estimate" section. Shipping is estimated on business days only.
• *Pre-orders and back-ordered items will be shipped "as soon as they arrive." Please refer to the shipping estimate.
• *We are closed on Saturdays, Sundays and public holidays. We do not ship on these days, so orders will be shipped on the next business day.
• *If the delivery period falls during a long holiday such as Golden Week, Obon, or New Year's, shipping may be significantly delayed from the estimated shipping date.
• * Announcements regarding temporary closing days will be posted on the news. Please check before placing your order.
• *Delivery may not be possible on your desired date and time due to various circumstances such as traffic conditions, weather, disasters, or man-made disasters.
• *Pre-ordered and back-ordered items may take 7 to 30 days to arrive.
• *Made-to-order products may take 7 to 40 days to be delivered.

Regarding products shipped directly from the manufacturer

All products except Tabernoski products (excluding made-to-order products) are generally shipped directly from the manufacturer (including products shipped directly from overseas). Shipping dates may be significantly delayed.
When combining products shipped directly from the manufacturer with same-day shipping products, the products may be delivered in two (or more) shipments. In this case, there will be no additional shipping charges.

• * The shipping time is listed on each product page in the "Shipping Estimate" section. Shipping is estimated on business days only.
• * Products shipped directly from the manufacturer may be shipped directly from overseas. Please include the company name and the recipient's name as well as the order name.
• *Please rest assured that we will contact you by email if your order is shipped in multiple installments.
• *If your order is shipped in multiple shipments, there will be no additional shipping charges.
• *If the delivery period falls during a long holiday such as Golden Week, Obon, or New Year's, shipping may be significantly delayed from the estimated shipping date.
• * Announcements regarding temporary closing days will be posted on the news. Please check before placing your order.
• *Delivery may not be possible on your desired date and time due to various circumstances such as traffic conditions, weather, disasters, or man-made disasters.
• *Pre-ordered and back-ordered items may take 7 to 30 days to arrive.
• *Made-to-order products (such as custom-made dresses and shoes over 25cm) may take 7 to 40 days from the date of payment.

If the product receiving period has passed

If you are not at home, a notice of absence will be left in your mailbox. Please contact the delivery company to request redelivery.

• *If you have unavoidable circumstances, please contact us by email as soon as you realize that you cannot receive the item.
• * After shipping, the delivery company will store your package for 7 days. Delivery companies will not contact you regarding redelivery. Please be sure to contact us as soon as you receive a missed delivery notice. Orders that have exceeded the storage period will be automatically returned and the order will be canceled. Redelivery cannot be accepted. You will be charged the round-trip shipping fee (actual cost) + cash on delivery fee (actual cost) + cancellation fee (30% of the list price) separately. (Alternatively, we may deduct the stated amount from the payment amount or deduct it from your membership points without notice.)
• * In principle, we will also handle incorrect deliveries due to customers entering incorrect shipping information in the same manner as above.
  Please check carefully to make sure the information you entered is correct before placing your order.
• *If you are absent for an extended period of time, refuse to accept delivery, or have an unknown address due to personal reasons, we may be unable to accept your order, including for items that have not yet been shipped, and your membership may be terminated.

About overseas shipping

This site does not ship directly to overseas destinations.

If you wish to receive your order overseas, please use our overseas service (tenso.com/Buyee)

For information on how to use the service and service fees, please contact us at (tenso.com/Buyee).

• *Some items may take a long time to be delivered and may not be available for sale.
• *When using a forwarding service, you may not be able to receive items sent directly from overseas. We cannot be held responsible for loss or customs clearance issues if you use a forwarding service other than the companies recommended above.

Returns and Exchanges

Return and exchange conditions

For members, there are conditions and precautions for returns, so please be sure to check [About Returns] . For non-members (guest purchases), we do not accept returns or exchanges for customer convenience. For initial defects only, please check [In the case of an initial defect (customers who purchased as a guest)] below.

We do not accept exchanges. We apologize for the inconvenience, but once you have returned the item, please place a new order.

[Cases that are not eligible for return]
Please note that we cannot accept the following cases:

• 1: Items purchased as a guest (non-member)
• 2: Products that come into direct contact with the skin, such as underwear and swimwear
• 3: Custom-made products and shoes over 26cm
• 4: Products with paper tags, washing tags, and accessories removed
• 5: Products that have become dirty or damaged, or have smells of cigarettes, perfume, pets, or pet hair, etc., while in the customer's possession.
• 6: Products that have been used even once, or have been altered, washed, or cleaned
• 7: Products that are clearly found to have been used after being inspected upon arrival at our company
• 8: Returning only some items from a lucky bag or set
• 9: Products using sales or discount coupons
• 10: As this product is manufactured overseas, the following conditions are not considered to be defective products, so we cannot accept returns for initial defects.
• - Buttonholes are missing or there are wrinkles that can be ironed out
• ・It has a petroleum smell that is unique to new products
• - There are loose threads and threads remaining after sewing.
• The button was not damaged, but it had come off.
• 11: If the item is returned after 5 days
• 12: If there is an error in the return procedure, or if there is any other incomplete or false declaration.
• 13: Items received via wish list
• 14: The reason for return was listed on the product page and was information the customer knew before purchasing (general information that can be known before purchasing, such as price, shipping date, material, size, color, etc.)
• 15: Products that have been previously purchased and returned
• 16: If there are other reasons why we cannot approve the return
• *If the item is not returned within 5 days of the application, we will not be able to accept the return. The item will be refused and returned to you cash on delivery.

If the product is defective (guest purchaser)

We also accept returns and exchanges for "guest purchasers" only for initial defects.

We inspect all items thoroughly before shipping and take great care to avoid delivering defective products.
We will only accept returns or exchanges if the item is clearly different from the image or has defects that make it unwearable.

Please contact us via the inquiry form within 5 days of receiving the product and we will guide you through the process.

Please note that we cannot accept returns if we are unable to confirm that the product is defective, including if it has been more than 5 days since delivery, if the tag has been removed, or if any conditions are stated in the product description or elsewhere.

If the replacement item is sold out, we will refund you. We cannot accept exchanges for alternative items. Thank you for your understanding.

*As these products are manufactured overseas, they may have a petroleum smell typical of new products, the sewing may be slightly sloppy, the buttonholes may not be open, or the buttons may be undamaged but the thread may have broken and come off.

We regret that we cannot accept this as a defective product. Please try hand washing and drying in a well-ventilated area to reduce the odor. Please cut the buttonholes with scissors before use.

*If you use a sale item or a discount coupon, we may not be able to accept returns or exchanges. For this reason, we are offering a lower price, so please understand this before ordering.

Regarding shipping costs for returns

If the product is defective and we need to exchange it, or if there is no replacement product available and we need to refund the cost, we will cover the cost.

About Membership

Membership Benefits

Registration: By registering as a member for one year free of charge, you can use the following services.

• [1] After your order is shipped, you will receive 5% of your purchase amount as points. You can use these points as a discount starting from 1 point = 1 yen from your next order. *Cannot be used in conjunction with coupons.
• [2] When placing your second or subsequent orders, you will no longer need to enter your customer information, such as your delivery address.
• [3] You are free to return purchased items.
• [4] Use the review posting function (you will receive 50 points for posting a review)
• [5] You can use our email newsletter to receive sale information, invitations to secret sales, discount information on your favorite products, and other great deals. (You can also stop receiving these newsletters.)

How to register as a member

Please register on the "Membership Registration Page" .
*When you register or log in, the screen may remain white and it may take a few seconds for the screen to change. Please wait until the screen changes while we confirm your registration.

About the email newsletter

You can choose whether or not to receive email newsletters when you register as a member, or after registering, from your My Page.
*Please note that due to system limitations, you may continue to receive email newsletters for a while after you have unsubscribed.

About cancellation

If you wish to cancel your membership, please "log in" and then complete the "cancellation procedure." Please note that once you cancel your membership, all points and other accrued rewards will be invalid and cannot be restored.

inquiry

Order enquiries

For inquiries about orders, please prepare the following information and contact us via the " Contact Us" page .

• Order number
• Name
• Phone number
• Content of your inquiry

Inquiries about the site

For inquiries about the site, please contact us via the " Contact Us" page .

Inquiries via LINE

We are currently not accepting inquiries via LINE@. Please contact us via the inquiry form.

Size Guide

Tops

outer

skirt

one piece