User Guide

About Products

About Sizes

For product sizes, please refer to the "Size Details" listed on each product page.
Some product images also include the model's height and wearing size, so please use this as a reference for choosing your size.

Due to the nature of product management at AngeLsize, some products may be labeled as 6L=5XL, 5L=4XL, 4L=3XL, 3L=2XL. Please be sure to check the product description.

About Colors and Designs

Product images are published as close to the actual product as possible.
Please be sure to confirm the colors and designs on the product page images.
※Colors may differ depending on your monitor settings.

About Orders

How to Order

You can order products by following these steps:

• [1] On the desired product page, select the color and size, then click the "Add to Cart" button.
• [2] You will be taken to the cart page. Adjust the quantity, and confirm the product name, size, and estimated total.
• [3] After confirming the contents, click "Proceed to Checkout".
• [4] If you are a first-time customer or do not wish to register as a member, please fill in the necessary information such as "Contact Information," "Shipping Address," and "Payment."
  If you are a member, please log in by entering your email address and obtaining a one-time password from "Login" on the right side of the contact information.
  ※You can purchase products without registering as a member.
  ※Registering as a member will give you points that can be converted into coupons for future purchases. Please register and enjoy shopping at AngeLsize.
• [5] Click "Pay Now" or "Complete Order."
  
• [6] If you select "Pay Now," you will be redirected to the respective payment page. Please proceed with the payment there.

Your order is now complete.
We will send an "Order Confirmation" email to the email address you registered.

[If you do not receive a confirmation email after placing an order]

Please check your "spam folder," or if you have domain-specific email reception settings, emails from us may be blocked.
Please check your settings to ensure you can receive emails from the "@angelsize.jp" domain.

Order Confirmation

Members can check their orders from "My Page" after logging in.
Alternatively, please check the contents in the "Order Complete" email sent to your registered email address when your order was placed.

Consolidation, Content Changes, Shortages, and Cancellations after Order Confirmation

■About Consolidating Separate Orders and Changing Order Contents

In principle, we do not accept consolidation of separate orders or changes to order contents after an order has been completed.
Even if the items have not yet been shipped, we cannot accept changes or consolidations due to system limitations.
Please double-check your address, phone number, and other details carefully before placing your order.

• ※In some cases, if we determine that consolidated shipping is possible for certain orders, we may ship them together without prior notice.
• ※If you find any errors in your registration details, please contact us via the inquiry page with the correct information as soon as possible. Please note that we may not be able to accommodate all requests.
• ※If a package is returned to us after shipment due to incomplete registered shipping address or phone number, we will not reship it. We will refund the amount deducting the actual round-trip shipping costs + actual cash-on-delivery fees + a cancellation fee (30% of the regular price).

 

■About Product Shortages

Products may become out of stock at the time of your order.
If a product is out of stock and we are unable to ship it due to our circumstances, we will only ship the remaining available items.
As a general rule, we only ship items that are in stock, and we cannot accept "changes to alternative products" or "cancellation of the entire order."

• ※If a shortage occurs and the order no longer meets the free shipping threshold, that order will still be shipped with "free shipping."
• ※We will "check stock" with the manufacturer after your order is completed. Please note that even if you can purchase an item, it may be out of stock later.
• ※If only one item is purchased and that item is out of stock, the order will be canceled.

■About Cancellations

Generally, we cannot accept cancellations due to customer convenience after an order has been placed.
If a product is returned to us due to refusal of receipt or prolonged absence, regardless of the reason, we will refund the amount deducting the actual round-trip shipping costs + actual cash-on-delivery fees + a cancellation fee (30% of the regular price).

About Points

This is a benefit for members only.
Points equivalent to 5% of your purchase amount will be awarded after your order has been shipped.
You can use them for your next order.

Please note that awarded points may be canceled if an order is canceled or returned.

You can check your accumulated points on My Page.
Points accumulated at AngeLsize can be used for purchases on the site, with "1 point = 1 yen".

※If you use all your points and coupons, and the product price becomes 0 yen, you cannot place an order.
Please either cover the shipping cost or use only a portion of your points.
Please note that due to the system, orders on AngeLsize are only possible for amounts of 901 yen or more.

About Sale Items

When purchasing, please confirm and acknowledge the following precautions.

• Products on this site may be discontinued without prior notice.
• ※ Sale items cannot be returned due to customer convenience.
• ※ Sale items from Tavelnosky are also not eligible for exchange or return.
• ※ We cannot answer inquiries regarding restock schedules or details of price changes.
• ※ During sale periods, shipping congestion is expected. Products will be shipped sequentially as soon as they are ready for dispatch, but delivery may take longer.

About Payment Methods

Credit Card Payment

You can use credit cards with Visa, Mastercard, JCB, and AMEX logos.

[About Payment Installments]

Payment is only accepted in a lump sum.
The billing name will appear as "AngeLsize."
The withdrawal date will vary depending on your credit card's billing cycle and contract details, so please contact your credit card company directly for more information.

[About Security]

To prevent unauthorized card use, we require you to enter a security code.

The information described in 1 and 2 below, collected by our company from you, will be provided to the credit card issuing company you use for the purpose of fraud detection and prevention.

1. Customer Information
   Address, email address, member registration date, member information update date
2. Shipping Information
   Shipping address

If the credit card issuing company you use is located in a foreign country, this information may be transferred to the country where that issuing company is located. If you are a minor, you agree to obtain the consent of a parent or guardian.

About Paidy Post-Payment

• No credit card or pre-registration required.
• Shop now with just your email address and mobile number.
• Shop as many times as you like in a month, and pay all at once the following month.
• Pay by the 27th of the following month at a convenience store, bank transfer, or automatic bank withdrawal.

【How to Use】
① Select "Paidy Post-Payment" as your payment method and enter your email address and mobile number.
② Enter the 4-digit authentication code sent via SMS to complete your purchase.
③ Your billing amount will be notified via email and SMS between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month at a convenience store, bank transfer, or automatic bank withdrawal.

【Fees】
Automatic Bank Withdrawal: Free
Bank Transfer: Varies by financial institution
Convenience Store Payment: Up to 390 yen (tax included)

• ※ The total amount for the month will be sent via email and SMS between the 1st and 5th of the following month. You can also check your billing information from Paidy on myPaidy (an account created when you first used Paidy).
• ※ Please pay at a convenience store by the 27th, according to the payment method described in the billing information. (You can also make transfers from a bank ATM.)
• ※ Furthermore, by verifying your identity through the Paidy app, you can use convenient features such as interest-free* 3 or 6-month installment payments** and budget settings to prevent overspending.

For more details about Paidy →Click here

About Convenience Store Payment

Payment is upfront, and we will begin shipping procedures after confirming your payment.

A settlement fee of 220 yen (tax included) will be added to the total product amount (including shipping). This fee is to be borne by the customer.

If payment cannot be confirmed by the payment deadline, the order will be canceled.
Please note that payment cannot be accepted after the payment deadline has passed.

The following convenience stores are available for convenience store payment:

• Lawson
• FamilyMart
• MINISTOP
• Daily Yamazaki
• Seicomart

※Click to check payment methods at each convenience store.
After payment, please be sure to receive and keep the receipt or proof of payment issued by the cashier.

Convenience store payment uses the KOMOJU payment proxy service.
After placing an order with our shop, we will send you an email titled "Payment to AngeLsize," so please be sure to check it.

About Shop Pay

Shop Pay is a secure and fast credit payment service provided by the online store system "Shopify."
Once you register for Shop Pay, the next time you make a purchase, you can simply enter a 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, and your shipping address and credit card information will be automatically entered, making shopping easy.
In addition, you will be able to shop easily not only on our site but also at other stores that have implemented Shop Pay.
※For initial registration, please go to the Shop Pay login screen (external site). You will need to register your email address, mobile phone number, credit card information, etc. Please note that Shop Pay registration information and our shop's registration information are different. To change or delete information, please do so from the Shop Pay website.

《Shop Pay Login》※For new registration and changing registered information, click here.
https://shop.app/pay/authentication/login

《Shop Pay Account Deletion》
https://shop.app/delete-account?locale=ja

About Google Pay

By clicking the Google Pay icon and logging into your Google account, you can easily make purchases using your registered shipping information and credit card details.
※For detailed usage instructions, please visit the official Google Pay website.

《Google Pay Official Website》
https://pay.google.com/intl/ja_jp/about/

About Apple Pay

From an Apple Pay-compatible device, by clicking the Apple Pay icon, you can easily make purchases using your registered information such as address and credit card information registered in the Wallet app.
※For detailed usage instructions, please visit the official Apple Pay website.

《Google Pay Official Website》
https://www.apple.com/jp/apple-pay/

About PayPay

PayPay is a cashless payment service provided by PayPay Corporation.
You can shop easily and smartly using the PayPay app.
※For detailed usage instructions, please refer to the official PayPay website.

《PayPay Official Website》
https://paypay.ne.jp/guide/net-service/

Bank Transfer

Please make your bank transfer to the following account within 5 days of your product purchase.

• Bank Name: Rakuten Bank
• Branch: Samba Branch (203)
• Account Type: Ordinary
• Account Number: 7044752
• Account Name: Five Gate Inc.

• ※Transfer fees are the customer's responsibility.
• ※Transfers are confirmed only once a day between 10 AM and 12 PM on weekdays. Please note that a transfer made on the same day may not be confirmed until the next day.
• ※Please complete the transfer within 5 days of the purchase date.
• ※Shipment will occur after payment confirmation. We will arrange and prepare for product shipment after confirming your transfer.

NP Post-Payment (Convenience Store / Bank) ※Electronic Barcode Payment

This is a safe and easy post-payment method that allows you to pay at "convenience stores" or "banks" after confirming the arrival of your product.
We will send you a billing notification via email to your registered email address or SMS (short message) to your phone number, so please make the payment within 14 days from the date the email or SMS was sent.
If payment is not confirmed after the due date, a late fee may be added.

• ●Usage limit: 55,000 yen (tax included)
  
• ●Cancellations may occur depending on the credit screening results.
• ●Due to system constraints, please place your order all at once without splitting it. If multiple orders are placed repeatedly on the same day, they may be canceled.

For post-payment orders, the post-payment service of Net Protections, Inc. will be applied, and the claim for the payment will be transferred to that company.

Please agree to the NP post-payment terms of use and the company's privacy policy at the URL below, and then select the post-payment service.
https://np-atobarai.jp/terms/atobarai-buyer.html
The cumulative usage limit is 55,000 yen (tax included). Please check the details from the URL below.
https://np-atobarai.jp/about/barcode.html

If the user is a minor, please obtain consent from a legal guardian for use.
Depending on the email address you use, the billing email may end up in your "spam folder."
Please check your spam folder to see if the billing email has arrived.
If you have domain-specific reception settings, please set it to allow emails from "@netprotections.co.jp".
If payment is not confirmed after the due date, a late fee may be added.

About Consumption Tax

In addition to the product price, you will pay shipping and any payment-related fees.

[Consumption Tax]

Sales prices on the site include tax.
Consumption Tax Rate: 10%

Consumption Tax Calculation Order: Consumption tax calculated per item
Consumption Tax Fractions Less than 1 Yen: Rounded down

About Shipping and Delivery Methods

Shipping Fee

Shipping is a flat rate of 900 yen nationwide.
Orders of 11,000 yen or more are eligible for free shipping.

• ※ For Okinawa and Hokkaido prefectures, a flat rate of 1800 yen applies.
  The free shipping conditions remain the same.
  ※ We do not ship to remote islands outside Hokkaido and Okinawa prefectures. Please contact us for consultation.
  ※ Some orders may be shipped via "Letter Pack Light/Plus" or "Kuroneko Yamato Takkyubin Compact" without prior notice. (No shipping discount applies.)

Delivery Method

Delivery will be handled by Japan Post, Sagawa Express, or Kuroneko Yamato.

• ※ You cannot choose the delivery company.
• ※ "Hold for pickup" is not available.
• ※ Some orders may be shipped via "Letter Pack Light" or "Letter Pack Plus" without prior notice (shipping fee remains 900 yen).

Days Until Delivery

For regular products ordered by "11:00 PM" on weekdays, same-day processing and shipping will apply. Orders will be shipped and processed within 1 to 5 days from completion.

• ※ The shipping period for each product is indicated as "Shipping Estimate" on its respective product page. The shipping estimate refers to "business days only."
• ※ Pre-order and backordered items will be shipped "as soon as they arrive." Please refer to the shipping estimate.
• ※ Saturdays, Sundays, and public holidays are non-business days. No shipments will be made on these days; shipments will occur on the next business day.
• ※ If the period includes "long holidays" such as Golden Week, Obon, or New Year's, shipping may be significantly delayed beyond the estimated shipping time.
• ※ Announcements regarding temporary closures are posted in the news. Please check before placing your order.
• ※ Due to traffic conditions, weather, disasters, human-made incidents, and other circumstances, delivery may not be possible at the desired date and time.
• ※ Pre-order and backordered items may take approximately 7 to 30 days.
• ※ Made-to-order products may take approximately 7 to 40 days from the payment date.

About Manufacturer Direct Shipping Products

Except for Tavelnosky products (excluding made-to-order), most products are shipped directly from the manufacturer (including direct shipments from overseas). Shipping dates may be significantly delayed.
For orders combining manufacturer direct shipping products and immediately available products, delivery may be split into two (or more) shipments. In such cases, no additional shipping charges will apply.

• ※ The shipping period for each product is listed as "Shipping Estimate" on its respective product page. The shipping estimate is for "business days only."
• ※ Manufacturer direct shipping products may be shipped directly from overseas. Please include the company name + individual recipient name in the order name if possible.
• ※ If shipping is split into multiple deliveries, we will notify you via email, so please rest assured.
• ※ If shipping is split into multiple deliveries, no "additional shipping fees" will be charged.
• ※ If the period includes "long holidays" such as Golden Week, Obon, or New Year's, shipping may be significantly delayed beyond the estimated shipping time.
• ※ Announcements regarding temporary closures are posted in the news. Please check before placing your order.
• ※ Due to traffic conditions, weather, disasters, human-made incidents, and other circumstances, delivery may not be possible at the desired date and time.
• ※ Pre-order and backordered items may take approximately 7 to 30 days.
• ※ Made-to-order products (custom dresses, shoes 25cm or larger, etc.) may take approximately 7 to 40 days from the payment date.

If the Product's Pick-Up Period Has Expired

If you are not at home, a delivery attempt notice will be left. Please request redelivery from the shipping company.

• ※ If you have unavoidable circumstances, please notify us by email as soon as you realize you cannot receive the item.
• ※ After shipment, the shipping company will hold your package for 7 days. Shipping companies will not contact you for redelivery. If you receive an undeliverable notice, please contact us promptly. Orders that exceed the storage period will be automatically returned and processed as a cancellation. We cannot accept redelivery. We will charge actual round-trip shipping costs + actual cash-on-delivery fees + a cancellation fee (30% of the regular price). (Alternatively, we may deduct the stated amount from the payment amount or from any member points held without prior notice.)
• ※ In principle, incorrect delivery due to incorrect shipping address information entered by the customer will also be handled as described above.
  Please double-check your entered information carefully before placing your order.
• ※ If there is a long-term absence, refusal to accept delivery, or unknown address due to customer's convenience, we may restrict your payment usage or accept orders, including items not yet shipped, or even terminate your membership.

About overseas shipping

Our site does not offer direct international shipping.

If you wish to receive your order overseas, please use an international forwarding service (tenso.com/Buyee).

For information on how to use the service and its fees, please contact tenso.com/Buyee.

• ※Delivery of some items may take longer, and some items may not be available for international sale.
• ※When using a forwarding service, you may not be able to receive products shipped directly from overseas. We are not responsible for any loss or customs rejection when using forwarding services other than the recommended companies above.

Returns and Exchanges

About Return and Exchange Conditions

For members, there are conditions and precautions for returns, so please be sure to check 【About Returns】. For non-members (guest purchases), we do not accept returns or exchanges due to customer convenience. For initial defects only, please refer to the section below 【If the item was initially defective (for guest customers)】.

We do not accept exchanges. We apologize for the inconvenience, but please place a new order once your return is complete.

【Cases where returns are not accepted】
Please note that returns will not be accepted in the following cases:

• 1: Products purchased as a guest (non-member)
• 2: Products that directly touch the skin, such as underwear or swimwear
• 3: Custom-made products or shoes 26cm or larger
• 4: Products with paper tags, washing tags, or accessories removed
• 5: Products with odors from tobacco, perfume, pets, or pet hair attached, or with stains or scratches that occurred after reaching the customer's possession
• 6: Products that have been used even once, or that have been altered, washed, or dry-cleaned
• 7: Products judged to have clear signs of use upon arrival and inspection by our company
• 8: Returns of only part of a lucky bag or set product
• 9: Products purchased during a sale or with a discount coupon
• 10: Due to overseas production, the following conditions are not considered defects, so initial defect claims cannot be accepted:
• ・Buttonholes not cut open, wrinkles that can be removed with an iron
• ・New products with a characteristic petroleum odor
• ・Loose threads, remaining threads after machine stitching
• ・Button came off without being damaged
• 11: Returns received more than 5 days after the application date
• 12: Returns with incorrect procedures or other misrepresentations or false statements
• 13: Products received via a wish list
• 14: If the reason for return is information (price, shipping date, material, size, color, etc.) that was posted on the product page and known to the customer before purchase
• 15: Products that have been purchased and returned in the past
• 16: Other reasons deemed unacceptable for return by our company
• ※If the product is not returned within 5 days of the application, we will not accept the return. We will refuse receipt and return the item collect on delivery.

If the item was initially defective (for guest customers)

We accept returns and exchanges for initial defects only, even for 'guest customers'.

We thoroughly inspect products before shipping to ensure that defective items are not delivered.
We will only accept returns/exchanges if the item is clearly different from the image or has a defect so severe it prevents wear.

We will guide you through the process, so please contact us via the inquiry form within 5 days of product arrival.

Please note that we may not be able to accommodate claims for initial defects if 5 days have passed since the product arrived, if the tags have been removed, or if the conditions described in the product description are not met.

If the exchange product is sold out, we will issue a refund. We cannot accept changes to alternative products. Thank you for your understanding.

※Due to overseas production, new products may have a characteristic petroleum odor, slightly loose stitching, uncut buttonholes, or buttons that have come off due to thread breakage but are not damaged.

We apologize, but these are not considered defects and will not be handled as such. The odor can be improved by hand washing or air drying in a well-ventilated area. Please cut the buttonholes with scissors for use.

Please note that items purchased on sale or with discount coupons may not be eligible for returns or exchanges. We offer these items at a reduced price for this reason, so please understand and place your order accordingly.

Shipping costs for returns

If an item is defective, we will cover the shipping costs for an exchange, or a refund if no exchange item is available. In all other cases, the customer is responsible for shipping costs.

About Membership

Member Benefits

By registering for a free membership (no annual fee), you can enjoy the following services:

• 【1】Receive points equivalent to 5% of your purchase amount after shipping is completed. From your next order, 1 point can be used as a ¥1 discount. *Cannot be combined with coupons.
• 【2】Save time on entering customer information, such as your shipping address, for subsequent orders.
• 【3】Freely return purchased items.
• 【4】Access the review posting function (50 points will be awarded for each post).
• 【5】Receive advantageous email newsletters with sales information, invitations to secret sales, and price drop alerts for your favorite items. (You can also stop receiving these emails.)

How to Register as a Member

Please register on the "Member Registration Page".
*When registering or logging in as a member, the screen may remain white for several seconds. We are confirming your registration, so please wait until the screen changes.

About Email Newsletters

You can choose to receive email newsletters during member registration or later from your My Page.
*Due to system reasons, you may continue to receive newsletters for a short period after unsubscribing. We appreciate your understanding.

About Membership Withdrawal

If you wish to withdraw, please "log in" and then proceed with "membership withdrawal." Please note that once you withdraw, all points and other benefits will be invalidated and cannot be restored.

Contact Us

Inquiries about Orders

For inquiries about your order, please prepare the following information and contact us via the "Contact Us Page".

• Order Number
• Name
• Phone Number
• Details of your inquiry

Inquiries about the Website

For inquiries about the website, please contact us via the "Contact Us Page".

Inquiries via LINE

Currently, inquiries via LINE@ are suspended. Please use the inquiry form to contact us.

Size Guide

Tops

Outerwear

Skirts

Dresses