FAQ

After your order is completed (after payment is completed), an automatic confirmation email is sent to the email address you provided.
If you do not receive the email, please check your spam folder, as it may have been sorted there.

【Important】Important notifications regarding out-of-stock items or defective products will be sent to your registered email address.
When placing an order, please ensure you enter an email address that can receive emails.

Please note that for email addresses such as "@icloud.com", "@me.com", "@mac.com", "@ezweb.ne.jp", "@au.com", and "@i.softbank.jp", there have been reports of automatic emails being difficult to receive, not just from our store.
If possible, we recommend using an email address other than those listed above.

【If you haven't received an email and wish to check your order status】
Please contact us via the "Inquiry Form" or "Chat in the bottom right corner".
*When making an inquiry, please include your order name and phone number. It would be smoother if you could use an email address other than those listed above, if possible.

We do not accept cancellations, consolidation of separate orders, or changes to order contents after an order has been completed.
Even before the item is shipped, cancellations, content changes, or consolidation are not possible due to system limitations.
*For some products, if changes are possible on our end, we may ship the products together without prior notice.

We cannot accept any changes to the shipping address after an order has been placed. Please be sure to change the delivery information on the order procedure screen.

For shipping dates, please refer to the "Estimated Shipping Date" listed on each product page.
We generally ship within the stated period.

Once you proceed to the payment service screen, please complete the payment promptly.
*If you fail to log in, interrupt payment, or use the browser's back function, the points used for the order may be lost.

An inquiry is required to restore the coupon.

Shipping times vary by product.
Please check the "Estimated Shipping Date" listed on each product page.
We will ship within the stated period.

Please note that the estimated shipping date is only a guideline.
It may fluctuate due to weekends, holidays, or manufacturer's closures.

Delivery from the shipping date usually takes about 1 to 14 days.
After shipment is complete, we will send you a tracking number by email, so please check it.

Delivery may be delayed due to unavoidable circumstances such as delays in transportation, bad weather, or manufacturer's reasons.
The latest announcements are provided on our NEWS page, so we would appreciate it if you could check before placing an order.

We contacted you by email after shipping.
If you are not present, redelivery will not be done automatically.
A delivery attempt notice will definitely be left, so please arrange for redelivery yourself.
Even if it is returned, we cannot reship it.
Please ensure you receive it.
If you couldn't receive it, please contact "Inquiry" promptly.
Even if it is returned, a cancellation fee including shipping will be charged.

AngeLsize (manufacturer direct) items from the manufacturer may operate on weekends and holidays.
Shipping emails are sent by our store, AngeLsize, so we may send the shipping email on the next business day after the manufacturer ships.
Also, email communication errors may occur, preventing emails from being delivered correctly, or they may be sorted into spam. In this case, cancellations and refunds are not accepted.

We do not accept deliveries to any carrier's business office. Please note that if an order is placed for delivery to a business office, it may be canceled.

Typically, it will be delivered with "Clothing," "Dress," or "Top" written as the item name. For some products like accessories, it will be described as "Accessories."

If you order both manufacturer-direct products and products shipped by us, delivery will be made in multiple shipments. Please note that the delivery carriers will also differ. (We will send an email titled "Regarding Product Shipping Date" before shipment. You can check there whether delivery will be in multiple shipments or not.)

Please note that AngeLsize's size notations may differ.
The following notations are the same size, so please use them as they are.
■2XL(XXL)・・・3L
■3XL(XXXL)・・・4L
■4XL(XXXXL) ・・・5L
■5XL(XXXXXL) ・・・6L
■6XL(XXXXXXL) ・・・7L
■7XL(XXXXXXXL) ・・・8L
■8XL(XXXXXXXXL) ・・・9L

Generally, restock dates are undecided. Please place your order before items sell out.

For Tabernocchi, please purchase based on your bust size.
For AngeLsize products, there is variation in sizing. Please be sure to refer to the "Size Details."

We do not accept cancellations, returns, or exchanges after an order has been placed due to customer convenience for non-members (guest purchases). Members may return items within 5 days of arrival, but please be sure to check "About Returns" as there are conditions and注意事项. Please refrain from purchasing multiple items of the same product in different sizes with the intention of returning them. If you are unsure about choosing a size, please feel free to contact us via chat before placing an order.

We check the condition of buttons before shipping our products.
If the button itself is not damaged and can be used again by re-sewing it, it is not eligible for exchange or return.
We apologize for the inconvenience, but please sew it back on and use it.

However, if damage is confirmed that prevents it from being sewn on, it will be eligible for exchange or return.
Members, please contact us via "About Returns" within 5 days of product arrival.
Non-members (guest purchases), please contact us via "Inquiries" within 5 days of product arrival.

Please note that we cannot respond to inquiries received 6 days or more after product arrival, for products with tags removed, or if initial defects cannot be confirmed.
If the exchange product is sold out, we will issue a refund.

Members, please contact us via "About Returns" within 5 days of product arrival. Non-members (guest purchases), please contact us via "Inquiries" within 5 days of product arrival. Please note that we will not be able to respond to any inquiries if the deadline has passed.

The handling of receipts varies depending on the payment method. Please check the following:

■ Paidy
・The "Payment Complete Email" you receive after payment, or
・The receipt from the register when paying with a number at a convenience store
will serve as your receipt.

*Paidy is a personal payment service, so it cannot issue receipts compliant with the "Invoice System."
*We cannot issue duplicate receipts from our store.

■ NP Postpaid
・After payment is completed, the email from NP Postpaid contains
a "URL to display the payment receipt."
This receipt can be used as your official receipt.

■ SoftBank Collective Payment / d-払い (Docomo) / au Easy Payment
・The "Usage Statement" issued by each mobile carrier will serve as your receipt.

■ Credit Card Payment
・The "Usage Statement" issued by the credit card company will serve as your receipt.

■ If you require a receipt compatible with the Invoice System (limited to eligible payment methods)
・A receipt in PDF format can be issued after the product has been shipped.
If you wish to receive one, please contact us via the inquiry form after the product arrives,
stating "Invoice-compatible receipt requested."

Delivery notes (purchase statements) are not included with the product. The order details will be replaced by the "Thank you for your order" email we send you.

The main reasons why NP Postpaid screening might fail are the following three:

• There is an error in the phone number or address you registered.
• You have exceeded the NP Postpaid usage limit (55,000 JPY tax included).
• There is an unpaid order.

Screening is conducted individually for each order. Therefore, even if you were unable to use it this time, you can try again with your next order.

If you wish to change your payment method or have any questions regarding NP Postpaid, please feel free to contact us via the inquiry form.

We sincerely apologize. We usually reply within 1 to 7 business days.
If you wait about 7 business days and still haven't received a reply, we have sent an email, but it may not have reached you. Please change your email address and kindly inquire again.
Please note that we may not be able to reply if one person sends a large number of inquiries about product stock or specifications. Please inquire about products you plan to order little by little.

Please contact us here.

We sincerely apologize. If you have waited for about 30 minutes and still haven't received the email due to reception issues, it may be in your spam folder or not delivered at all. We apologize for the inconvenience, but please try registering as a member again with a different email address.

You can change it before placing an order via "My Page" > Delivery Address List.
It cannot be changed after an order has been placed. Please make sure to change it before placing your order.