FAQ

We will send you an email immediately after your order (payment) is completed to the email address you entered when placing your order.
Depending on the email address you registered, the email may be classified as spam. Please be sure to check the contents.
【※※Important※※】Please register any missing items, defective items, or other important matters. We will contact you by email. Please make sure to order using an email address that you can receive emails from.
Please do not use @icloud.com, @me.com, @mac.com, @ezweb.ne.jp, @au.com, or @i.softbank.jp as there have been reports of emails not being delivered.

[For members]
If you cannot find it in your mailbox, please log in to angeLsize directly and go to "My Page" > "Order History" > View Details > Email Delivery History.
[For non-members]
Please request a resend of your order email by clicking " Contact Us ." (Please make sure to contact us using an address other than @icloud.com, @me.com, @mac.com, @ezweb.ne.jp, @au.com, or @i.softbank.jp.)

Once an order has been placed, we will not accept cancellations, inclusion of other orders, or changes to the contents of the order.
Even before the product is shipped, cancellations, changes to the contents, and bundling cannot be accepted due to the system.
*For some products, if changes can be made by our company, we may ship the products together without notifying you.

Once your order has been placed, we cannot accept any changes to the shipping address. Please be sure to change your shipping address on the order processing screen.

For shipping dates, please refer to the "Shipping Date Estimate" on each product page.
This is an estimated delivery date calculated from the date of your order.

Once you have been redirected to the payment service screen, please proceed promptly to complete the payment.
*If you fail to log in, your payment is interrupted midway, or you press the back button on your browser, the points you used when placing your order may be lost.

You will need to contact us to get your points back.

It depends on the product.
Please refer to the "Estimated Shipping Date" on the product details page.
■Same day delivery: Ships within 1 to 3 business days.
■After 2 weeks...Delivery is expected to take approximately 7 to 21 days.
■After 3 weeks...Delivery is expected to take approximately 7 to 28 days.
■After ordering...This is a pre-order item. Please refer to the item description on the product page for the shipping date.
Further delays may occur due to disruptions to transportation, bad weather, closures due to COVID-19, etc. Please be sure to check our news before placing your order.

We will contact you by email after shipping.
If you are not at home, redelivery will not be made automatically.
A missed delivery notice will be left, so please arrange for redelivery yourself.
If the item is returned, we will not be responsible for re-sending it.
Please be sure to receive it.
If you do not receive it, please contact us immediately via " Contact Us ".
If the item is returned, we will charge you a cancellation fee including shipping costs.

The manufacturer of angeLsize (direct from manufacturer) items may be open on weekends and holidays.
Shipping emails will be sent by our store, Angel Size, so we may send a shipping email on the next business day after the manufacturer has shipped the product.
In addition, there may be cases where an email communication error occurs and the email is not delivered properly, or it is sorted into spam and not delivered. In such cases, we will not accept cancellations or refunds.
If you register as a member and place an order, you will be able to check all emails sent by our store on the web from your My Page, so we recommend that you "register as a member" before using our services.

We do not accept delivery to any delivery company's office.

Generally, items will be shipped as "clothing." Some items, such as accessories, will be shipped as accessories.

Multiple deliveries will be possible only if you order products shipped directly from the manufacturer and products shipped by our company together. Please note that the delivery companies will be different. (Before shipping, we will send you an email regarding the product's shipping date. You can check there whether multiple deliveries will be made.)

The size notation for angel sizes may differ.
The notation below is the same size, so please use it as is.
■2XL (XXL)・・・3L
■3XL (XXXL)・・・4L
■4XL(XXXXL) ・・・5L
■5XL(XXXXXL) ・・・6L
■6XL(XXXXXXL) ・・・7L
■7XL (XXXXXXXL) ・・・8L
■8XL(XXXXXXXXL) ・・・9L

Tabernoski products are generally not restocked, so once they are sold out, they will be discontinued.
Some Angel Size products will be restocked, but whether they will be restocked depends on the product.

Please purchase Tabernoski based on your bust size.
Please note that Angel Size products may vary in size. Please be sure to check the "Size Details" before purchasing.

We do not accept cancellations, returns, or exchanges for non-members (guest purchases) after an order has been placed for personal reasons. Members may return items within 5 days of the arrival date, but please be sure to read the "Return Policy" for conditions and precautions.

Before shipping, we will check to see if any buttons are missing.
If the button itself is not damaged and can be worn after being resewn, it will not be eligible for exchange or return.
Please sew it on before use.
If the damage is such that it cannot be sewn back on, it will be eligible for exchange or return.
Members should contact [Regarding Returns] within 5 days of receiving the product. Non-members (guest purchases) should contact Inquiry within 5 days of receiving the product.
Please note that we cannot accept returns for products received more than 6 days after delivery, products with the tag removed, or products without initial defects. Please note that if the replacement item is sold out, we will refund your money.

All our products are stored folded, so there is a possibility that they may have creases. We cannot accept returns or exchanges for this reason.

The handling of receipts varies depending on the payment method. Please check the following.

■ Paidy
・After payment, you will receive a "payment completion email"
・The receipt from the cash register when paying by number at a convenience store
will serve as a receipt.

*Because Paidy is a payment service for individuals, we cannot issue receipts that comply with the "invoice system."
*Please note that we are unable to issue duplicate receipts from our store.

■ NP deferred payment
・After completing the payment, you will receive an email from NP Pay Later.
It contains the URL where you can view the payment receipt.
This receipt can be used as your receipt.

■ SoftBank One-Stop Payment / d Payment (Docomo) / au Easy Payment
・The "Usage Statement" issued by each mobile phone company will serve as a receipt.

■ Credit card payment
・The "statement of charges" issued by the credit card company will serve as a receipt.

■ Amazon Pay
・After the product has been shipped, a receipt can be issued in PDF format.
After receiving the product, please contact us via the inquiry form.
Please contact us and say, "I would like a receipt that corresponds to the invoice."

■ If you would like a receipt that complies with the invoice system (limited to payments that are compatible)
・A receipt in PDF format can be issued after the product has been shipped.
If you wish, please contact us via the inquiry form after receiving the product.
Please contact us specifying that you would like an invoice-compatible receipt.

The delivery note (purchase details) will not be included with the product. The order details will be replaced by the "Thank you for your order" email sent from our store. Members can check the order details and the emails sent from our store from their My Page. *Non-members and guest purchases cannot be checked.

There are three main reasons why your NP deferred payment application may not be approved:

• If there is an error in the registered phone number or address
• If the NP deferred payment limit (55,000 yen including tax) is exceeded
• If you have an order with incomplete payment

The review is done individually for each order. Therefore, even if you are unable to use it this time, You can try again the next time you order.

If you have any questions about changing your payment method or NP deferred payment, Please feel free to contact us using the inquiry form .

We apologize for the inconvenience. We usually respond within 1 to 7 business days.
If you have not received a reply after waiting for about 7 business days, we will reply to you by email, but it may not have reached you. Please change your email address and contact us again.
We may not be able to respond to a large number of inquiries about product stock or specifications from one person. Please only contact us about the products you plan to order, in small increments.

Please contact us here.

We sincerely apologize for the inconvenience. If you have not received the email within 30 minutes, it may have ended up in your spam folder or may not have been delivered at all. We apologize for the inconvenience, but please register again using a different email address.

You can change your shipping address before placing your order by going to "My Page" > Delivery Address List .
We cannot accept changes after an order has been placed. Please make sure to make any changes before placing your order.