配送ポリシー

配送ポリシー

配送ポリシー（日本）

配送方法について

当店では、日本国内への配送に クロネコヤマト・佐川急便・日本郵便 を利用して商品を発送いたします。

なお、**メーカー商品（海外提携先からの直送商品）**につきましては、海外の提携配送業者より発送され、日本国内に到着後、佐川急便へ引き渡しのうえお届けいたします。

配送にかかる日数

発送予定日内に発送後、以下を目安にお届けいたします。

  • 国内発送品（Taberunosky商品）：発送後 1～5日以内

  • 海外発送品（メーカー直送商品）：発送後 1～14日以内

※ 通関手続き、現地の交通事情、繁忙期、天候等の影響により、到着までの日数が前後する場合がございます。
※ 上記はあくまで目安であり、到着日を保証するものではありません。

配送料について

  • 送料は 全国一律900円

  • 北海道・沖縄県は1,800円 となります

  • 1回のご注文で11,000円以上のお買い物は送料無料です

※ 北海道・沖縄県以外の離島へのお届けには対応しておりません。

また、一部のご注文につきましては、告知なく
「レターパックライト」「レターパックプラス」「クロネコヤマト宅急便コンパクト」
にて発送させていただく場合がございます。
※ 配送方法変更による送料の割引・返金等はございません。

梱包について

商品は 段ボール または ビニール宅配袋（白色・ロゴ印刷） にてお届けいたします。
商品やご注文内容により、簡易梱包で発送する場合がございます。

  • 靴類は 箱なし でのお届けとなる場合がございます

  • 納品書、後払い用の払込用紙等は 同封しておりません

いずれの場合も、商品が破損しないよう十分配慮して梱包いたします。

配送先住所について

  • ご注文時にご入力いただいた住所に誤りがある場合、配送の遅延や未着の原因となります

  • ご注文確定後の 住所変更はお受けできない場合がございます

  • 転送が発生した場合の費用は お客様のご負担となります

  • 再送につきましては、原則としてお受けしておりません

長期不在や住所不備等により商品が返送された場合、返送後、以下の費用を請求させていただきます。

  • 往復送料（実費）

  • 代金引換手数料（実費）

  • キャンセル料（商品定価の30％）

※ 上記金額につきましては、告知なく決済金額より差し引かせていただく、または保有会員ポイントより差し引かせていただく場合がございます。

配送トラブルについて

以下の場合、当店では責任を負いかねる場合がございます。

  • 税関での保留・差し止め

  • 配送業者による遅延

  • お客様都合による受取拒否・長期不在

  • 関税・税金未払いによる返送・廃棄

お問い合わせ

配送に関してご不明な点がございましたら、ご注文前に
お問い合わせフォーム、またはサイト内チャットよりご連絡ください。


Shipping Policy (International Shipping | United States – DHL)

Shipping Method

Orders shipped to the United States are dispatched from Japan via DHL Express.

Depending on the destination, DHL may work with local partners to complete final delivery.

Estimated Delivery Time

Orders are shipped within the stated processing time.

  • United States (DHL): approximately 4–12 business days after shipment

Please note:

  • Delivery times may vary depending on customs clearance, local conditions, weather, peak seasons, or other unforeseen circumstances.

  • The delivery timeframe is an estimate and is not guaranteed.

Shipping Fees

Shipping fees are calculated based on the destination and order contents and are displayed at checkout.

Free shipping may be available for orders over a certain amount.
Please check the conditions shown at checkout for details.

Import Duties, Taxes & Customs Clearance (Important)

For shipments to the United States, customs duties, taxes, or other import-related fees may be charged upon delivery.

  • These fees are not included in the product price or shipping cost.

  • Any such charges are the responsibility of the recipient (customer).

  • Duties and taxes are determined by U.S. Customs and Border Protection (CBP).

Identity Verification for Customs Clearance (Important)

For U.S. deliveries, DHL or U.S. Customs may require identity verification documents for customs clearance.

  • This may include a government-issued photo ID (such as a passport or driver’s license).

  • Please ensure that you are able to provide the requested documents promptly if contacted.

  • Failure to provide the required documents may result in delivery delays, return, or disposal of the shipment.

Packaging

To reduce international shipping costs, some items may be shipped using simplified packaging.

  • Shoes may be shipped without the original shoe box.

  • All items are carefully packed to ensure protection while keeping packages as compact as possible.

  • Packing slips, invoices, or payment forms are not included.

We take reasonable care to pack all items securely to prevent damage during transit.

Shipping Address

  • Please ensure that your shipping address is entered accurately at checkout.

  • Address changes may not be accepted after an order has been placed.

  • Any forwarding or correction fees charged by DHL are the customer’s responsibility.

  • Re-shipment is generally not available.

If a package is returned due to an incorrect address, long-term absence, or refusal to accept delivery,
re-shipment or refunds may not be available.

Delivery Issues

We are not responsible for delays or issues caused by:

  • Customs inspections, holds, or clearance delays

  • Delays by DHL or local delivery partners

  • Failure to provide required identification documents

  • Refusal to accept delivery or extended absence

  • Return or disposal due to unpaid duties or taxes

Contact

If you have any questions regarding U.S. shipping via DHL,
please contact us before placing your order through our inquiry form or website chat.


Shipping Policy (International Shipping | EU)

Shipping Method

We ship international orders from Japan via EMS (Express Mail Service).

Depending on the destination country or region, shipments may be handed over to local postal services or partner delivery carriers for final delivery.

Estimated Delivery Time

Orders are shipped within the stated processing time.
Estimated delivery times are as follows:

  • International Shipping (EU): approximately 7–21 days after shipment

Please note:

  • Delivery times may vary due to customs clearance, local delivery conditions, peak seasons, weather, or other unforeseen circumstances.

  • The above delivery timeframe is an estimate only and is not guaranteed.

Shipping Fees

Shipping fees vary depending on the destination country/region and the contents of your order and are displayed at checkout.

Free shipping may be available for orders over a certain amount.
Please check the conditions displayed at checkout for details.

Import Duties & Taxes (Important)

For international shipments, import duties, value-added tax (VAT), and other customs-related taxes or handling fees may be charged upon delivery.

  • These fees are not included in the product price or shipping cost.

  • Any such charges are the responsibility of the recipient (customer).

  • The amount of duties and taxes is determined by the customs authorities of the destination country.

Packaging

To help reduce international shipping costs, some items may be shipped using simplified packaging.

  • Shoes may be shipped without the original shoe box.

  • All items are carefully packed and protected while keeping the package as compact as possible.

  • Packing slips, invoices, and payment forms (such as cash-on-delivery slips) are not included.

We take all reasonable care to ensure items are packed securely to prevent damage during transit.

Shipping Address

  • Please ensure that your shipping address is entered correctly at checkout.
    Incorrect or incomplete addresses may result in delivery delays or non-delivery.

  • Address changes may not be accepted after an order has been placed.

  • Any forwarding fees incurred after shipment are the customer’s responsibility.

  • Re-shipment is generally not available.

If an order is returned to us due to long-term absence, incorrect address, or refusal to accept delivery,
re-shipment or refunds may not be available.

Delivery Issues

We are not responsible for delays or issues caused by the following circumstances:

  • Customs inspections, holds, or seizures

  • Delays by local delivery carriers

  • Customer refusal to accept delivery or extended absence

  • Return or disposal of packages due to unpaid customs duties or taxes

Contact

If you have any questions regarding international shipping,
please contact us before placing your order via our inquiry form or the chat function on our website.  contact